Thyroid Reset System Terms of Service 

Agreement Policy

This Agreement (“Agreement”) governs the policies and terms and conditions for the clients of The Thyroid Reset System (“Program”) created and facilitated by Dr. Rachel Vong, ND (the “Company”). By checking the box below, you are acknowledging and confirming that you, the Client will abide by the terms and conditions set out in this Agreement.

Program Policy

Start date is defined as the date the client purchases the program. End date is 6 months after enrolment into the program. The Company has the right to modify the Program at any time for any reason and will ensure that the Client is provided with applicable updates if they are within the Program duration.

Included - membership site with access to modules - weekly group coaching - weekly accountability checks - support via Facebook community

You will only have support for the time frame you have invested in. IE; 6 months will get 6 months of support. This includes Facebook and the weekly coaching calls. You must schedule your three (3) 1-on-1 calls within the time frame of your program container. Any unscheduled calls will be forfeited and cannot be made up at a later time.

Lifetime Access

I authorize lifetime access to the Thyroid Reset System membership site where all the modules and trainings are held. This includes any updates or add-ons. This does not include access to the Facebook group and coaching calls.

Customer Service

Customer support can be reached at [email protected] during office hours of 9am-5pm Monday - Friday. Please allow 24 hours to return messages. Group coaching calls will be hosted live on Zoom and streamed into Facebook. The links will be provided in the onboarding email. You can also find the Zoom link in the private Facebook group.

Program Fees

If the Client chooses the payment plan, they will be charged the initial payment at the time of enrolment and they will be charged instalments every month for the remaining duration of the payment plan. If the Client chooses the monthly payment plan, they are responsible for ensuring that their account remains in good standing for the duration of the Program. The Client will have 5 business days to bring their account into good standing should there be an issue with payment. If the account is not brought into good standing within 5 business days, the Client’s Program will be put on hold and access will be denied until the account is brought into good standing. If the account remains in poor standing for a duration of 15 business days, the Client’s Program will be canceled and no refund will be provided.

Intellectual Property

‘Intellectual Property’ which includes information relating to the Program’s proprietary content, including but not limited to proprietary ideas, written content, graphic content, and information regarding clients remain the sole property of the Company. Clients do not have any right to reproduce in part or in whole any Intellectual Property for gift, resale or license to any third party. Clients will not use any of the Program Intellectual Property for their own business venture. Clients will not teach, discuss or reveal any of the Program’s Intellectual Property in part or in whole without the expressed written permission of the Company.

Release

The Client grants exclusive rights to the Company to use any Client statements, written, video, audio or otherwise as they see fit while the Client is enrolled in the Program. The Client agrees that any content published while the Client is enrolled in the Program may be used as marketing or promotional material for the Program. The Client authorizes the Company to use any statements in print publications, multimedia presentations, on websites or in any other distribution media. The Client agrees that no monetary or royalty fee will be provided. The Client waives any right to inspect or approve the finished product, including written copy, wherein the Client’s likeness or testimony for the Program appears. (This will be discussed with client FIRST before done).

Guarantees/Refunds

The Company does not warrant, either expressly or by implication, to any aspect of the Program nor is it responsible for the success of the Program. The Client confirms and agrees that they are wholly responsible for the progress and results and that the Program (and Company) offers no warranties or guarantees of future success. The Company does not warrant or guarantee that the Client will achieve any level of result or success using any of the materials provided by or created by the program. This program is non-refundable. It is your responsibility to ask for support when needed. Your results will be based on many different variables, many of which I cannot control, and therefore I cannot make any guarantees as to your outcome.

Chargebacks

If, at any time, we record a decline, chargeback or other rejection of a charge of any due and payable Subscription Fees on Customer’s Account (“Chargeback”), this will be considered as a breach of Customer’s payment obligations hereunder, and Customer’s use of the Service may be disabled or terminated and such use of the Service will not resume until Customer re-subscribes for any such Service, and pay any applicable Subscription Fees in full, including any fees and expenses incurred by us and/or any Third Party Service for each Chargeback received (including handling and processing charges and fees incurred by the payment processor), without derogating from any other remedy that may be applicable to us under these Terms or applicable law.

Non-Medical or Mental Health Advice

The information provided in or through my Programs and Services is not to be perceived or relied upon in any way as medical advice or mental health advice, nor does it create a practitioner-patient relationship in any way. I am not providing health care, medical or nutritional therapy services or attempting to diagnose, treat, prevent or cure in any manner whatsoever any physical ailment, or any mental or emotional issue, disease or condition pertaining to any individual outside of an established patient relationship that I currently may have with that person. In addition, my Programs and Services are not intended to be a substitute for the professional medical advice, diagnosis or treatment that can be provided by your own Medical Provider (including advanced practice nurse, physician, physician’s assistant, or any other licensed health professional), Mental Health Provider (including psychiatrist, psychologist, therapist, counselor, or social worker). The information contained on this Website or provided through my Programs, Products, and Services has not been evaluated by the Food and Drug Administration. This program is NOT a Naturopathic Medical Consult.

Consult Your Own Health Care Provider

My intent is NOT to replace any relationship that exists, or should exist, between you and your own Medical Provider and Mental Health Provider. You should always seek the advice of your own Medical Provider and/or Mental Health Provider regarding any questions or concerns you have about your specific health situation, including but not limited to physical or mental health issues. I advise you to speak with your own Medical Provider or Mental Health Provider before implementing any suggestions obtained through my Programs and Services, including but not limited to nutrition (food, vitamins and/or supplements), natural therapies, exercise and lifestyle habits. Do not disregard professional medical advice or delay seeking professional advice because of information you have read on this Membership or received through any of my Programs, Products and Services. You should not stop taking any medications without speaking to your own respective Medical Provider and/or Mental Health Provider. If you have or suspect that you have a medical problem, contact your own Medical Provider or Mental Health Provider immediately.

Waiver and Release of Liability

By agreeing to this Waiver and Release of Liability (Agreement), I waive and release Dr. Rachel Vong, ND (Thyroid Reset System), its agents, servants, employees, insurers, successors and assigns from any and all claims, demands, causes of action, damages or suits at law and equity of any kind, including but not limited to claims for personal injury, property damage, medical expenses, loss of services. This waiver and release is intended to and does release Dr. Rachel Vong, ND from any and all liability for damages, injuries or illness. I further covenant and agree not to institute any claims or legal action against Dr. Rachel Vong, ND (Thyroid Reset System) for any claim released by this Agreement. I further agree that should any claim be made against Dr. Rachel Vong, ND in contravention of this Agreement, including but not limited to derivative claims, I will protect, defend and completely indemnity (reimburse) Dr. Rachel Vong, ND for any such claim and expenses including attorney’s fees and costs incurred by Dr. Rachel Vong, ND in defending themselves or security indemnity hereunder. I have read the Agreement and understand that by signing the Agreement I have consented to be bound by its terms, including the waiver/release of any legal right I may have to sue Dr. Rachel Vong, ND for any costs they incur because a claim or legal action is brought in violation of this Agreement. I agree any violation of the Agreement and its terms and conditions, as determined by Dr. Rachel Vong, ND, will void and terminate this Agreement and may result in loss of the ability to use the services. If there is an issue within the program, the steps to be taken before arbitration are the following: Email [email protected]. Throughout the mediation process there will be no posting to social media.

Provision for Confidentiality

I acknowledge that the existence and the terms of this Agreement and any oral or written information exchanged between the Parties in connection with the preparation and performance of this Agreement are regarded as confidential information. Information shall maintain confidentiality of all such confidential information, and without obtaining the written consent of Dr. Rachel Vong, ND, it shall not disclose any relevant confidential information to any third parties, except for the information that: (a) is or will be in the public domain (other than through the receiving Party’s unauthorized disclosure); (b) is under the obligation to be disclosed pursuant to the applicable laws or regulations, rules of any stock exchange, or orders of the court or other government authorities; or (c) is required to be disclosed by any Party to its shareholders, investors, legal counsels or financial advisors regarding the transaction contemplated hereunder, provided that such shareholders, investors, legal counsels or financial advisors shall be bound by the confidentiality obligations similar to those set forth in this Section. Disclosure of any confidential information by the Client or agencies hired by any Party shall be deemed disclosure of such confidential information by such Party, which Party shall be held liable for breach of this Agreement. This Section shall survive the termination of this Agreement for any reason.